Refund policy

DRVYN MINDSET Return & Exchange Policy

At DRVYN MINDSET, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

  • Returns are accepted within 30 days of delivery.
  • Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
  • Proof of purchase is required for all returns.
  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Exchanges

  • We offer exchanges for a different size or color within 30 days of delivery, subject to product availability.
  • Items must be unworn, unwashed, and in original condition.
  • If the requested item is unavailable, store credit may be issued.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items
  • Gift cards
  • Customized or personalized products
  • Items showing signs of wear, washing, or alteration

Refunds

  • Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within 5–10 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

Store Credit

Customers may choose to receive store credit instead of a refund. Store credit never expires and can be used toward any future purchase.

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at:

Email: drvynmindset@gmail.com
Subject Line: Return/Exchange Request – Order #_____

Please include:

  • Your full name
  • Order number
  • Reason for return or exchange
  • Photos (if item is damaged or incorrect)

DRVYN MINDSET reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.

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